My Agents

The My Agents page shows all AI agent instances linked to your account. Each instance represents a configured, personalized version of an agent template from the catalog. Navigate to /my-agents to access this page.

Agent Cards

Each agent instance is displayed as a card containing:

Element	Description
Agent name	The persona name you assigned during setup (e.g., "Priya - Front Desk")
Agent type	Receptionist, Customer Support, Technical Support, or Custom
Status badge	ACTIVE (green), TRIAL (blue with countdown), EXPIRED (gray), PAST_DUE (amber)
Phone number	The assigned Indian phone number, or "No number assigned" if pending
Subscription tier	Lite, Standard, or Pro, with the monthly price displayed
Usage meter	Visual progress bar showing included minutes consumed this billing cycle

Usage Meter

The usage meter on each agent card provides an immediate visual indicator of your minute consumption:

• Green (0-50%) -- Comfortable usage, well within your plan
• Amber (50-80%) -- Approaching your limit, consider your remaining days in the cycle
• Red (80-100%+) -- Near or over your included minutes, overage billing active

Below the meter, the exact count is displayed: e.g., "327 / 500 minutes used". See Usage Tracking for details on alerts and overage billing.

Available Actions

Each agent card offers the following actions:

Edit Settings

Opens the agent configuration panel where you can modify:

• Company details -- Company name, description, products and services
• Persona -- Agent name, greeting message, custom instructions
• Knowledge base -- Upload new documents, remove outdated content, use the AI prompt builder
• Language -- Switch between English, Hindi, Marathi, or auto-detect
• Escalation phone -- Update the human escalation number

Changes take effect after you click Save and the agent is re-synced to the voice platform.

Reconfigure

Launches the full Setup Wizard from the beginning, letting you reconfigure the agent as if setting it up fresh. Your existing knowledge base and call history are preserved.

View Call Logs

Opens a filtered view of all calls handled by this specific agent instance, including:

• Call date, time, and duration
• Caller phone number
• Full transcript
• AI-generated summary and sentiment
• Any handoffs or transfers that occurred

Sync Agent

The Sync Agent button re-syncs your agent configuration to the voice platforms (phone call engine and web widget engine). Use this after making changes to ensure both platforms reflect your latest settings.

Multi-Agent Routing

If you have multiple agents (either individually subscribed or via a bundle), the My Agents page displays a Routing Configuration section:

• Primary agent -- Which agent answers inbound calls first
• Transfer rules -- Keywords or intents that trigger a handoff to another agent
• Business hours -- Per-agent availability schedule
• Fallback behavior -- What happens when the target agent is unavailable (callback, voicemail, etc.)

See Routing Configuration for detailed setup instructions and Business Hours for scheduling options.

Trial Agents

Agents in TRIAL status show a countdown timer indicating how much trial time remains (e.g., "Trial ends in 1 day, 14 hours"). When the trial expires, the agent card displays a Subscribe button to convert to a paid plan. Your configuration is preserved for 30 days after trial expiry.

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A Product by BRTNeura Technology LLP