Billing Page

The billing page is your central hub for managing subscriptions, viewing payment history, and downloading invoices. Access it from the customer portal at /billing or via the sidebar navigation.

Active Subscriptions

The top section lists all your current subscriptions with key details:

Column	Description
Agent	Agent name and type (e.g., "Customer Support Agent")
Tier	Lite, Standard, or Pro
Price	Monthly amount including GST
Status	ACTIVE, TRIAL, PAST_DUE, or CANCELLED
Next Billing	Date of the next scheduled payment
Minutes	Included minutes and current usage
Actions	Cancel or manage subscription

Each subscription row is expandable to show additional details like the Razorpay subscription ID, start date, and current billing period.

Subscription Statuses

Status	Meaning	Action Needed
ACTIVE	Paid and running. Auto-renews monthly.	None
TRIAL	Free trial in progress. Shows remaining days.	Subscribe before trial ends to continue.
PAST_DUE	Payment failed. Razorpay is retrying (up to 3 times over 7 days).	Update your payment method if possible.
CANCELLED	You cancelled. Agent remains active until current period ends.	Resubscribe if you change your mind.
EXPIRED	Trial or subscription ended. Agent is deactivated.	Subscribe to reactivate.

Payment History

Below the active subscriptions, the Payment History section shows a chronological list of all payments made:

• Date -- When the payment was collected
• Amount -- Total amount charged (inclusive of GST)
• Payment method -- UPI, card (last 4 digits), net banking, or wallet
• Status -- Successful, failed, or refunded
• Invoice -- Download button for the GST-compliant invoice PDF

Payments are listed most recent first. You can filter by date range or agent to find specific transactions.

Downloading Invoices

Each successful payment has a Download Invoice button that generates a PDF invoice containing:

• Invoice number and date
• Billing period (start and end dates)
• Line items with base price and quantity
• GST breakdown (CGST + SGST or IGST)
• Total amount paid
• BRTNeura Technology LLP's GSTIN and address
• Your business name and GSTIN (if configured in Settings)

See Invoices & GST for a detailed breakdown of the invoice format and GST calculations.

Cancelling a Subscription

To cancel a subscription:

1. Find the subscription in the Active Subscriptions list.
2. Click the Cancel button (or the three-dot menu, then "Cancel Subscription").
3. A confirmation dialog appears explaining what happens after cancellation.
4. Click Confirm Cancellation to proceed.

After cancellation:

• Your agent remains active until the end of the current billing period (you have already paid for this period).
• No further charges will be made to your payment method.
• Your agent configuration, knowledge base, and call history are preserved for 30 days after the subscription ends.
• You can resubscribe at any time within those 30 days to restore your agent without reconfiguring.

Bundle Billing

If you subscribed to a bundle, the billing page shows the bundle as a single subscription entry. The price reflects the bundle rate (e.g., Rs 12,999/mo for Business Suite), not the sum of individual agent prices. Individual agent usage is tracked separately on the My Agents page.

Need Help?

If you have billing questions, disputed charges, or need to request a refund, contact support@brtneura.info with your invoice number and we will respond within 4 business hours.

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A Product by BRTNeura Technology LLP