Every Zentrix Agent Studio subscription includes a set number of voice minutes per month. The usage tracking system helps you monitor consumption in real time so you can stay within your plan or anticipate overage charges.
Each agent type and pricing tier comes with a different minute allowance:
| Agent Type | Lite | Standard | Pro |
|---|---|---|---|
| AI Receptionist | 150 min | 400 min | 1,000 min |
| Customer Support | 200 min | 500 min | 1,200 min |
| Technical Support | -- | 400 min | 1,000 min |
Minutes are counted from the moment the AI agent begins speaking to the caller until the call ends. Hold time and transfer time between agents within the same call are included in the minute count.
Your current minute consumption is visible in two places:
The usage meter updates within a few minutes of each call ending. It displays:
Automatic alerts are sent to your registered email address at three thresholds:
| Threshold | Alert Message |
|---|---|
| 50% | "You have used half of your included minutes for [Agent Name]. [X] minutes remaining." |
| 80% | "You are approaching your minute limit for [Agent Name]. [X] minutes remaining. Overage will be billed at Rs [Y]/min." |
| 100% | "You have exceeded your included minutes for [Agent Name]. Overage billing is now active at Rs [Y]/min." |
Tip: If you consistently hit the 80% alert before mid-cycle, consider upgrading to a higher tier. The per-minute cost on a higher tier is significantly cheaper than overage rates.
When your agent exceeds its included minutes, each additional minute is billed at the overage rate:
| Agent Type | Overage Rate |
|---|---|
| AI Receptionist | Rs 6/min |
| Customer Support | Rs 7/min |
| Technical Support | Rs 8/min |
Overage is calculated at the end of each monthly billing cycle. The total overage charge appears as a separate line item on your next invoice.
When using multi-agent routing, minutes are tracked per agent instance:
You can query your current usage programmatically through the REST API. See API Overview for authentication details.
curl -H "Authorization: Bearer nas_your_api_key" \
https://agentstudio.brtneura.com/api/usage?agentId=your-agent-idThe response includes minutes_used, minutes_included, overage_minutes, and billing_cycle_end.
A Product by BRTNeura Technology LLP
Last updated: 2026-03-05