Multi-Agent System Overview

A single AI agent handles most scenarios well, but businesses often need specialized agents working together -- a receptionist screening calls, a support agent resolving issues, and a technical specialist for complex problems. The Zentrix Agent Studio multi-agent system lets you connect multiple agents with intelligent routing, so callers reach the right specialist without being bounced around.

Why Use Multiple Agents

Each agent type is optimized for a specific role:

Running them together creates a seamless experience: the receptionist greets callers and routes them, support handles general queries, and technical support resolves complex issues -- all on the same phone number, all AI-powered.

Multi-Agent Scenarios

Scenario A: Single Agent (Default)

One agent handles all calls on one number. This is the simplest setup and works for most small businesses.

Scenario B: Two Agents, One Number

A primary agent answers all calls and routes to a secondary agent when needed. The most common setup:

+91-XXXXXXXXXX --> AI Receptionist (primary)
                    |-- General inquiry --> Receptionist handles
                    |-- "I need support" --> Transfer to CS Agent
                    |-- "Schedule a meeting" --> Receptionist books it

Scenario C: Two Agents, Two Numbers

Each agent has its own dedicated number. Callers choose which number to call, or the receptionist can verbally direct them.

+91-XXXXX1111 (Main) --> AI Receptionist
+91-XXXXX2222 (Support) --> Customer Support

Scenario D: Three Agents -- Full Suite

A receptionist serves as the front door, routing to either general support or technical support based on the caller's needs.

+91-XXXXXXXXXX --> AI Receptionist (front door)
                    |-- "I need support" --> Customer Support
                    |-- "Technical issue" --> Technical Support
                    |-- "Schedule meeting" --> Receptionist handles

Three-Level Handoff

The multi-agent system supports three escalation levels:

1. L1 -- General AI -- The primary agent handles the call
2. L2 -- Specialist AI -- The call is routed to a specialist agent with different expertise and knowledge base
3. L3 -- Human -- The call is transferred to a human operator at a configured phone number

At every level, the agent always asks the caller for consent before transferring. See Handoff System for the full escalation flow.

Bundle Pricing

Running multiple agents individually costs more than purchasing them as a bundle. Zentrix Agent Studio offers bundle discounts of 17-24%:

See Bundles for full details on bundle pricing and checkout.

How It Works Technically

Each agent in a multi-agent setup is a separate customer agent instance with its own:

• System prompt and persona
• Knowledge base sources
• Custom instructions
• Voice and language configuration

The agents are connected through a routing configuration that defines which agent is primary, what keywords trigger transfers, and what happens after hours. See Routing Config for configuration details.

Quick Links

• Routing Config -- Configure transfer rules and primary/secondary roles
• Handoff System -- How transfers work between agents
• Business Hours -- Set operating hours per agent
• Callback Agent -- Outbound callbacks for missed calls

A Product by BRTNeura Technology LLP