AI Receptionist

The AI Receptionist is your virtual front desk. It answers every call professionally, screens callers, schedules appointments, takes messages, and routes calls to the right person or department -- 24 hours a day, 7 days a week.

Key Features

• Call Screening -- Identifies who is calling and why before routing or taking a message. Filters out spam and sales calls based on your configured rules.
• Appointment Scheduling -- Integrates with Google Calendar to check availability and book appointments in real time during the call.
• Caller Identification -- Asks for the caller's name, company, and reason for calling. Logs this information for every interaction.
• Message Taking -- When no one is available, the agent takes a detailed message including callback preferences and urgency level, then delivers it via email notification.
• Department Routing -- In multi-agent setups, the receptionist serves as the front door, routing callers to Customer Support or Technical Support based on their needs.
• Multi-Language Support -- Handles calls in English, Hindi, and Marathi with automatic language detection. The agent can switch languages mid-conversation if the caller prefers.

Pricing Tiers

Tier	Monthly Price	Included Minutes	Overage Rate	Best For
Lite	Rs 1,999/mo	150 minutes	Rs 6/min	Solo practitioners, micro-businesses
Standard	Rs 3,499/mo	400 minutes	Rs 6/min	Small businesses, clinics
Pro	Rs 5,999/mo	1,000 minutes	Rs 6/min	Multi-location offices, high call volume

Annual billing is available at a 20% discount. All plans include a 3-day free trial with no credit card required.

Use Cases

Medical Clinics & Hospitals

• Screen patient calls by urgency
• Book appointments in available slots
• Route emergency calls to the duty doctor's phone
• Take prescription refill requests as messages

Law Firms

• Identify new vs. existing clients
• Schedule consultations with the correct attorney
• Take detailed case summaries as messages
• Filter out cold calls and solicitations

Real Estate Offices

• Qualify buyer/renter inquiries by budget and location
• Schedule property viewings
• Route calls to the listing agent
• Capture lead information for follow-up

Small Businesses & Startups

• Professional call handling without hiring a receptionist
• After-hours call management with message delivery
• Basic FAQ answering (business hours, location, services)

How It Works

1. A caller dials your assigned phone number (provisioned via our Indian telephony infrastructure)
2. The AI Receptionist answers with your configured greeting: "Good morning, thank you for calling Acme Corp. This is Priya. How may I help you today?"
3. Based on the conversation, the agent takes one of these actions:
   • Answers the question directly using your Knowledge Base
   • Schedules an appointment via Google Calendar
   • Takes a message and sends an email notification
   • Transfers the call to another agent or human (via Multi-Agent Handoff)

Configuration Tips

• Set your Custom Instructions to define which calls should be routed, which should be handled by the AI, and which should go to voicemail
• Upload a document with your team directory (names, roles, availability) so the receptionist can route calls intelligently
• Configure Escalation Phone to your personal mobile so truly urgent calls always reach a human
• Enable Google Calendar integration for real-time appointment booking during calls

Pairing with Other Agents

The AI Receptionist is designed to be the front door in a multi-agent setup. Common configurations:

• Receptionist + Customer Support (Starter Bundle, Rs 7,499/mo) -- Receptionist screens and routes support calls
• Receptionist + CS + Technical Support (Business Suite, Rs 12,999/mo) -- Full front-desk routing to specialized agents

See Multi-Agent System and Bundles for details.

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A Product by BRTNeura Technology LLP