Zentrix Agent Studio provides two voice channels for your AI agents: phone calls over Indian telephone networks and a web widget for browser-based conversations. Both channels deliver the same agent behavior, knowledge base, and conversation quality -- the difference is how your customers connect.
| Channel | Technology | Best For |
|---|---|---|
| Phone (Inbound) | Indian telephony infrastructure | Customers who call your business phone number |
| Web Widget | WebRTC | Website visitors who click a "Talk to AI" button |
Your agent is automatically synced to both platforms when you create or update it. There is no extra configuration needed -- both channels share the same system prompt, knowledge base, greeting message, and escalation rules.
Zentrix Agent Studio uses a dual voice platform design:
Phone Call Platform (Primary)
Our voice AI platform handles real phone calls through a native integration with our Indian telephony partner, which means:
The phone platform uses an advanced AI language model, AI voice synthesis for natural-sounding Indian English voices, and real-time speech recognition for transcription.
Web Widget Platform (Browser Calls)
The web widget platform powers browser-based voice calls. It uses WebRTC for real-time audio streaming directly in the browser, with no phone number required. The web platform also serves as an automatic fallback -- if the phone platform is unavailable, the system falls back to the web platform for agent creation.
The web platform uses an AI language model and voices optimized for web delivery.
When you create an agent through the setup wizard or admin panel:
If phone platform agent creation fails for any reason, the system automatically falls back to the web platform, ensuring your agent is always available through at least one channel.
Both platforms use AI-synthesized voices. The system intelligently selects a voice based on your agent's persona name:
See Languages & Voices for the full list of available voices and language options.
Both voice platforms support conversational features that make interactions feel natural:
Tip: Use the web widget to test your agent before going live with phone calls. It is the fastest way to verify that your agent's responses, knowledge base, and conversation flow work correctly.
A Product by BRTNeura Technology LLP
Last updated: 2026-03-05