L2 Technical Support specialist that handles complex product issues, troubleshooting, and in-depth technical guidance. Receives transfers from Customer Support with full context.
The agent always asks for customer consent before transferring. If approved, it plays hold music for ~10 seconds while connecting to L2 technical support or L3 human agent. Context is carried over automatically.
Yes! After activation, a setup wizard lets you configure your company name, persona name, products, and custom instructions. The agent speaks as YOUR brand, not ours.
Yes. Upload your product docs, FAQs, or any text files. The agent uses RAG (Retrieval-Augmented Generation) to answer from your content with high accuracy.
After 3 days, you can subscribe via Razorpay (UPI or card). No auto-charge during trial. Your configuration and knowledge base are preserved.
+ 18% GST · Billed monthly
0-day free trial
No credit card required
A Product by BRTNeura Technology LLP